V2/FAQ

Frequently Asked Questions

This page provides help with the most common questions about Senfi

Site

1. I do not have a 3D model of my building. How can I use Senfi?
   • Senfi provides a tool to allow you to create a simple user drawn model by tracing the footprint of the building on a map with no additional charges.
2. What model types are accepted by Senfi?
   • Senfi officially supports the following model formats:
     • Revit 2015 or later (.rvt)
     • 3DS Max (.max)
     • .zip (.max + textures)
   • Other file formats that can be uploaded are:
     • .nwd
     • .fbx
     • .skp
3. What is the maximum file size accepted for model uploads?
   • File size up to 2048 MB will be accepted for model uploads.
4. How to generate operational BIM file?
   • Please refer to online guides such as:
     • https://www.iso.org/standard/75109.html
     • https://www.designingbuildings.co.uk/wiki/PAS_1192-5:2015
     • https://www.corenet.gov.sg/general/bim-guides/singapore-bim-guide-version-20.aspx
5. I'm trying to assign an object to a BBL, but the object still appears as unassigned even though I have done the assignment. Why is this so?
   • The object may have the same duplicated object name with another object in the scene. Please ensure all objects have unique names.
   • Name of sub-material used by object may have same duplicated name with another sub-material in the scene. Please ensure all sub-materials names are unique.

Asset

1. What format should I use for the icons?
   • Please use .PNG image files for the icons.
2. What is the recommended size for the icon image?
   • The recommended image size to use for the icon image is 32px by 32px.

Video

1. Why can't I find the video streams when creating an asset even though I already have a video adapted installed?
   • Video stream will not be available to assets if video adapter is not associated with the site. Please ensure the video adapter is assigned to the site the asset is in.